Transportation and logistics

Automate your key business processes to make data-backed decisions with bpm’online’s CRM solutions for transportation and logistics
Система автоматизации ключевых бизнес-процессов транспортных и логистических компаний

Готовые инструменты для прозрачного ведения бизнеса: оптимизируйте процессы перевозок, повышайте эффективность взаимодействия с клиентами, отслеживайте движение транспорта в онлайн-режиме и управляйте уровнем обслуживания

Unified customer database

A comprehensive CRM database allows building a 360-degree view of all customer interactions in one place: 

Tools to store all accounts and contacts, master customer data management: service history, social media profiles, addresses with map view capability, and the entire history of interactions
Targeted communication strategy management
Customer satisfaction surveys, feedback management
Routes and logistics management

Bpm'online offers a set of tools to create the best customer experience using routes planning techniques:

Quick shipment requests processing
Tools to create optimal shipment routs using several customer requests
Real-time route and time of arrival altering tools in case of a delay
Capabilities to efficiently manage all transit points
Case routing through the most efficient passes, escalation
Customer request and order management

Bring customer requests handling to a new level with bpm’online:

Advanced capabilities to automatically manage all customer requests using
Tools to develop a smart real-time system of owner assignment, estimate expected transportation rates, track request fulfillment status
Instant calculation of all specific transportation data: points of loading, shipment, items size and value estimation
Flexible analytics and reporting tools

Save your time and boost your efficiency with comprehensive analytical tools:

Automatic reporting of cargo transportation status
Preconfigured reports and graphs to perform the plan vs. actual analysis of key indicators for the results of the cyclic tasks
Financial reports to forecast future activities, plan and analyze operations using a bundle of sections: income and expenditures, time period, transportation destination etc
Service automation tools

Implement a scalable system to automate company’s service processes:

Capabilities to create bundle of services and increase their management capabilities
Powerful tools to plan logistics chains, define additional services during the whole transportation process or at its specific stage
Customer service personalization, contact center business processes automation and loyalty programs
Single-window agent interface to work with data stored on a vessel-based tablets collecting various information from the trip to provide personalized customer support
Sales planning and sales process management

Drive more sales by fostering agile sales planning processes: Corporate sales business process automation (from first contact to deal closure):

Print-out forms for invoices and list of services
Sales dashboards, real-time analytics
Automate sales processes, expand opportunities for cross sales
Tools to keep track of history for each opportunity and analyze chronology of events to select the best sales strategy
Capabilities to track the client agreement terms fulfilment and financial results by client to improve profitability by focusing on the most profitable clients