Technical Support Specialist (L1)

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We are looking for a Technical Support Specialist (L1) to join our team. This role requires a good level of communications skills. In this position, you will be supporting our customers via phone and email. If you are ambitious and want to work with a group of hard-working and innovative professionals then you should join Terrasoft.
The CRM market is growing exponentially. According to leading industry experts, the CRM global market grew 13.3% in recent years with 47% of the total CRM software revenue generated from SaaS based CRM applications.
With its 700+ dedicated professionals and 6500+ customers worldwide, bpm'online provides an incredible amount of value and a solid foundation for partners and clients to build their business around.
  • Solving technical problems
  • Providing advice on the functionality of the bpm'online product line and technical issues (creating business processes, data import / export settings, integration settings, etc.)
  • Resolve customer complaints or emergency issues
  • Proactively inform customers about the progress of their issue.
Desired Skills and Experience:
  • Good spoken and written English
  • High level of communication skills
  • Time-management skills and flexibility are required
  • Result-oriented, responsible and energetic person
  • Ready to switch to night shift from day shift and back
  • Basic IT background is a plus.
What we offer:
  • Opportunity to work in a world leading software company
  • Unique experience of working with global markets (Americas, EMEA, APAC)
  • Enormous opportunities for professional and career growth
  • Competitive base salary + commission
  • Professional training
  • Healthcare insurance
  • Corporate gym and cafe.
Terrasoft is well-established and one of the fastest growing cloud based CRM Enterprise Software vendors in Europe, serving G2000 and SMB markets. Today, the company employs 500+ specialists and serves over 6,000 customers worldwide. The clients include world-known companies such as Schneider Electric, Heinz, Bayer, Heineken, Allianz, PepsiCo and others.
Our main product, bpm’online, has received the highest score for the Strong Performers in the recent Forrester Wave evaluation (Q1 2015). Terrasoft is also the winner of many prestigious industry awards, including 2014 CRM Market Leader, the 2014 Gold Stevie® Award for the Best Relationship Management Software of the Year, ISM Top 15 CRM Software, CRM Watchlist, European IT & Software Excellence Awards and the TMC CRM Excellence Award, among others.