Support Analyst (L2)

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Terrasoft is a premium vendor of process-driven cloud based software for marketing, sales and service automation. Its key product line is recognized as a leader in the latest Forrester CRM Wave, 2016 and is also recognized within three 2016 Gartner Magic Quadrants.
With its 550+ dedicated professionals and 6500+ customers worldwide, Terrasoft is well positioned to provide channel partners and clients with exciting opportunities in growing their business. Applying its deep industry-level experience, Terrasoft created a wide range of industry-tailored solutions for customer relationships and business process management. This approach enables companies to have their CRM+BPM solution up and running quickly and ensures ongoing success.
WHAT WE EXPECT:
  • English – Upper-Intermediate+.
  • Understanding computer software, mail services and browsers.
  • Knowledge of database services (MS SQL, Oracle) is strongly preferred.
  • Experience in managing customer relations, understanding ServiceDesk principles.
  • Understanding PC architecture, computer networks.
  • Skills in writing scripts using programming languages is strongly preferred.
  • Excellent communication skills (b0th spoken and written).
  • Friendly, customer focused, attentive to details.
RESPONSIBILITIES:
  • Resolving complex technical tasks.
  • Creating technical tasks for developers, testing products.
  • Providing advisory services on bpm’online functionality and other technical issues (creating business processes, setting up data import/export, integrations etc.).
  • Providing additional business logics implementation algorithms.
  • Creating articles for the knowledge base.
WHAT WE OFFER:
  • Opportunity to work in a world leading software company.
  • Unique experience of working with global markets (Americas, EMEA, APAC).
  • Enormous opportunities for professional and career growth.
  • Competitive salary.
  • Professional training.
  • Healthcare insurance.
  • Corporate gym and café.
  • Working schedule: 8 am – 5 pm, 9 am – 6 pm, 10 am – 7 pm, or 11 am - 8 pm, 2 pm - 11 pm, 11 pm – 8 am.