Support Analyst

Terrasoft, a global business software company leading in the space of business process automation and CRM that has been highly recognized as a market leader by key industry analysts (including Gartner and Forrester).
We are looking for a Support Analyst (L2) to join our team.
YOUR RESPONSIBILITIES:
  • Provide advisory services on bpm'online functionality, business logic, etc.
  • Carry out remote meetings with customers on technical issues
  • Inform clients about the status of their cases resolution upon request
  • Identify the reasons of the occurred problems and delivering the alternative solutions to the client's cases
  • Analyse the incoming cases, accumulating them into the problems and ideas, initiating the product development options
WHAT WE EXPECT:
  • English - Upper-Intermediate
  • Experience in managing corporate customer relations
  • Understanding of Service Desk principles
  • Experience with any Ticketing system (bpm'online service, JIRA, Zendesk, etc.)
  • Knowledge of basic SQL- queries design (simple queries, Joins, nested queries) - mandatory
  • Experience with CRM-systems preferred
  • Strong analytical skills
  • Excellent communication skills (both written and spoken)
  • Friendly, customer focused, attentive to details
  • Understanding of PC architecture, computer networks preferred
  • Skills in writing scripts using programming languages preferred
WHAT WE OFFER:
  • Opportunity to work in a world leading software company
  • Unique experience of working with global markets (Americas, EMEA, APAC)
  • Enormous opportunities for professional and career growth
  • Competitive salary
  • Healthcare insurance
  • Corporate gym and cafe
THE TIME IS NOW! APPLY!
Ваш HR-менеджер