Customer Success Manager

Terrasoft is a global business software company leading in the space of business process automation and CRM.
The company has been highly recognized as a market leader by key industry analysts. Its intelligent platform accelerates sales, marketing, service and operations for thousands of customers and hundreds of partners worldwide. The mission of bpm’online is to help companies ACCELERATE!
We are looking for a Customer Success Manager to be responsible for the entire install base, owning on boarding, trainings, renewals, and customer loyalty.
  • Develop a trusted advisor relationship with key customer stakeholders through consistent and open lines of communication
  • Engage in consistent, proactive customer calls and meetings to positively impact customer loyalty and revenue growth
  • Work with customers to ensure they are leveraging the solution effectively and finding value in the service
  • Identify growth opportunities within named accounts while ensuring high renewal rates
  • Proactively monitor and identify usage trends in order to uncover renewal risks, while supporting greater adoption rates
  • Work closely with Terrasoft resources as necessary (support ­ tickets, product ­ roadmap, finance ­ contract terms, etc.)
  • Track customer interaction within CRM
  • Native English is a must
  • Excellent written and verbal communication skills
  • High technical competence with an understanding cloud computing or enterprise IT concepts
  • Ability to evaluate customer needs and sell consultatively
  • Highly consultative,­ enabling you to assess the potential of a client and develop a strategy for growing their business
  • Comfortable negotiating contract terms and overcoming pricing objections
  • Strong analytical skills,­ familiar with SaaS
  • High energy, self­-motivated, driven and dynamic personality
  • Confident, with strong interpersonal skills and a true team player.
  • Strong planning and learning skills
  • Opportunity to work in a world leading software company
  • Unique experience of working with global markets
  • Enormous opportunities for professional and career growth
  • Competitive salary
  • Professional training
  • Modern corporate library
  • Regular corporate events
  • Healthcare insurance
  • Corporate gym and cafe
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