Head of Delivery

Terrasoft, a global business software company leading in the space of business process automation and CRM, is looking for a Head of Delivery, who will be responsible for all service management functions ensuring that they are delivered in line with standards and operating model. The company has been highly recognized by key industry analysts (including Gartner and Forrester). Its intelligent platform accelerates sales, marketing, service and operations for thousands of customers and hundreds of partners worldwide.
  • Provide leadership, ownership, and accountability for the Service Delivery Team.
  • BPM and CRM project implementation with partners for Corporate/Enterprise Tier customers.
  • Define and implement the Service Delivery Strategy.
  • Liaise with the business and develop, implement, monitor and report upon SLAs.
  • Forecast and operate within agreed budgets for the service delivery function such as resourcing and operations.
  • Working with Partners to ensure the project is being executed according to the developed strategy, in a timely manner and within the confirmed budget.
  • Maintaining high clients` satisfaction level by accomplishing projects according to the set up KPIs.
  • Fluency in English is a must
  • Experience in IT projects implementation.
  • Proficient in Operations Management, with demonstrable knowledge of methods, techniques and tools for planning and organising.
  • Project management experience with full-cycle Corporate and Enterprise projects.
  • Strong and practical knowledge in main project methodologies: Waterfall, Scrum, Kanban.
  • Strong computer skills (MS Office, MS Project and Project Server, MS Visio or other business-processes modelling software).
  • Opportunity to work in a world leading software company
  • Unique experience of working with global markets (Americas, EMEA, APAC)
  • Enormous opportunities for professional and career growth
  • Competitive salary
  • Professional training
  • Healthcare insurance
  • Corporate gym and café
Join now!
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