Customer Marketing Manager

Terrasoft is a global business software company leading in the space of business process automation and CRM.
The company has been highly recognized by key industry analysts (including Gartner and Forrester). Its intelligent platform accelerates sales, marketing, service and operations for thousands of customers and hundreds of partners worldwide.
  • Develop global customer success stories, case studies, and video testimonials.
  • Tightly collaborate with customers and customer success management team to create interesting customer stories and tease out the relevant details to increase readership.
  • Work with sales, pre-sales, business partners and marketing personnel to identify potential reference customers.
  • Help acquire customer references, support customer reference process.
  • Work with customers to jointly develop a coherent message for event and webinar abstracts and presentations.
  • Help manage customer global events by preparing customers for their roles on stage.
  • Develop and manage customer newsletters.
  • Create and administer a central customer reference repository, a library of up-to-date customer success stories.
  • Enable the sales and services teams to best leverage customer advocacy tools to impact new sales and customer lifecycles.
Who is our successful candidate?
The ideal candidate will possess deep expertise and a record of content initiatives that deliver growth and engagement. We are excited about a professional who has strong execution orientation and the ability to create value in a cross-functional, fast-paced and high performing team.
  • Bachelor's degree
  • 2+ years of relevant experience
  • Fluent English is a must
  • Strong verbal communication and technical writing skills
  • Familiarity with different content types (news, ads, customer case studies)
  • Experience in writing, editing, proofreading, and copywriting in corporate style
  • Passion for building customer relationships, and deeply understanding their needs
  • Ability to execute and manage content creation for projects from start to finish
  • Ability to analyze and effectively use research to write insight-driven copy
  • Ability to manage heavy workload and flexibility to adapt to changing conditions
  • The candidate should be tech-savvy
  • Opportunity to work in a world leading software company
  • Unique experience of working with global markets
  • Enormous opportunities for professional and career growth
  • Competitive salary
  • Professional training
  • Healthcare insurance
  • Corporate gym and café
Join now!
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