Customer Success

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Partner Success Manager

Partner Success Manager

Terrasoft Ukraine is a leading low-code, process automation, and CRM company. It has been highly recognized as a market leader by key industry analysts. Its intelligent platform Creatio accelerates sales, marketing, service, and operations for thousands of customers and hundreds of partners worldwide.

Currently, we are looking for a Partner Success Manager. The position includes partner & customer portfolio management, assisting partners with new customer's system launch and support, and coordination of the subscription renewal process. We also expect you to have proficient knowledge of English.

Required skills and qualifications:

  • 2+ years of experience working with customers or partners globally
  • Experience in customizing corporate software
  • Problem-solving mindset, experience in managing complicated situations including work with objections
  • Negotiation skills
  • Experience in conducting training and presentations in English.
  • English C+

Will be an advantage:

  • Experience in customizing CRM, BPM, ERP systems
  • Project Management skills

Your impact:

  • Building trusted relationships with all partners and key customers
  • High-quality partner and customer portfolio management
  • Assistance in project evaluation, as well as in the technical brief and analytics preparation
  • Partner support during system implementation, organization of technical consultations
  • Conduct regular health check meetings to discuss customer satisfaction level, process the feedback
  • 100% renewal of all Creatio subscriptions upon their expiration
  • Advising customers and partners about new Creatio features and product backlog

Benefits to expect from us:

  • The opportunity to work in a world-leading software company
  • A competitive salary that will help you to focus on your professional development
  • Flexible working hours
  • Professional growth: each employee gets an individual development plan regarding his needs and ambitions
  • Participation in local conferences
  • A modern spacious office located in ten minutes' walk from Demiyivska metro station with car and bicycle parking, summer terrace on the roof, food court, table tennis, PlayStation, and many more
  • Medical insurance, corporate doctor visits, gym, and corporate sport activities
  • 20 paid days of yearly vacation
  • Parties, team buildings, contests, and more

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