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Support Operator (L1)

Support Operator (L1)

Terrasoft Ukraine is one of the key players in the global low-code, BPM, and CRM market. The company is a part of the Creatio group with 600+ employees. The company's clients are represented in 110+ countries worldwide.  
  
We are looking for a Support Operator (L1) to interact with our clients from Global Markets. 
  
Responsibilities:  
•    Manage daily correspondence  
•    Phone consulting 
•    Register incidents, classify and rout them 
•    Solve the 1st level incidents  
  
Desired skills: 
•    Fluent English (Advanced) 
•    Excellent communication skills (ability to communicate with users via phone) 
•    Experience and understanding of the ServiceDesk principles  
•    Basic knowledge of operating systems 
•    Team player with attention to detail and the ability to find compromises 
•    Quick learner 
•    Readiness to individually approach each client 
  
What to expect from us: 

•    Competitive salary level 
•    Flexible working hours: 11:00 - 20:00 
•    An individual development plan for each employee 
•    Medical insurance 
•    Gym, food court, football team, table tennis 
 

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