Департамент:
Customer Success

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Customer Success Manager

Customer Success Manager

Terrasoft Ukraine is a leading low-code, process automation and CRM company. It has been highly recognized as a market leader by key industry analysts. Its intelligent platform accelerates sales, marketing, service and operations for thousands of customers and hundreds of partners worldwide.

We are looking for a Customer Success Manager to be responsible for the entire install base, owning on boarding, trainings, renewals, and customer loyalty.

YOUR RESPONSIBILITIES:

  • develop a trusted advisor relationship with key customer stakeholders through consistent and open lines of communication;
  • engage in consistent, proactive customer calls and meetings to positively impact customer loyalty and revenue growth;
  • work with customers to ensure they are leveraging the solution effectively and finding value in the service;
  • identify growth opportunities within named accounts while ensuring high renewal rates;
  • proactively monitor and identify usage trends in order to uncover renewal risks, while supporting greater adoption rates;
  • work closely with Terrasoft resources as necessary (support ­ tickets, product ­ roadmap, finance ­ contract terms, etc.);
  • track customer interaction within CRM.
     

WHAT WE EXPECT:

  • native English is a must;
  • excellent written and verbal communication skills;
  • high technical competence with an understanding cloud computing or enterprise IT concepts;
  • ability to evaluate customer needs;
  • highly consultative,­ enabling you to assess the potential of a client and develop a strategy for growing their business;
  • comfortable negotiating contract terms and overcoming pricing objections;
  • strong analytical skills;
  • being familiar with SaaS;

WHAT WE OFFER:

  • opportunity to work in a world leading software company;
  • unique experience of working with global markets;
  • enormous opportunities for professional and career growth;
  • competitive salary;
  • professional training;
  • modern corporate library;
  • regular corporate events;
  • healthcare insurance;
  • corporate gym and cafe.

Ваш HR-менеджер